Products

Kitchen Display System

 Improve the efficiency of your kitchen pass.

Improve the efficiency of your kitchen pass.

 

Kitchen Display Systems: What's All The Fuss About?

Good news: you don’t have to be a franchisee owner, or be a large chain restaurant to implement and benefit from kitchen display systems.

Small, independent operations, in addition to QSR’s, Fast Casual’s, and full table service restaurants can all experience multiple advantages by introducing touchscreen display technology into their establishments.

Kitchen display systems (also referred to as kitchen video systems), are digital menu boards, typically with touchscreen capabilities, that are used in the back of the house to replace kitchen printers and paper tickets. The KDS acts as the communication link between the front of the house and the kitchen staff; displaying the orders that have been placed, and the time of entry. Once an order has been fulfilled, a bumpbar is used to clear the order out of the que, and close out the ticket. Quick, seamless, and easy peasy.

KDS solutions are transforming restaurants around the nation. Here’s how you can adopt this technology to improve your operations:

  1. Improve Overall Efficiency: Instead of juggling multiple tickets on the line, or in hand during your lunch or dinner rush, allow your kitchen staff to easily keep track of and prioritize orders accordingly. Tickets now appear on screen immediately after the server or bartender enters them into your POS system. The KDS will also track ticket times, showing managers exactly how long it took the kitchen staff to fulfill an order. This keeps the staff on their toes, and gives managers and operators further insight into their back of the house.
  2. Reduce Errors: With digital touchscreen technology, tickets can no longer fall off the line, be cooked out of order, misread due to messy handwriting, or lost in the shuffle. Nothing is worse than an unhappy customer- eliminate errors such as incorrect orders, cold food, or waiting too long for the meal to arrive. This will not only save on food costs (no more re-making dishes) but it enriches and deepens the customer satisfaction and experience as well.
  3. Streamline Online Ordering: Orders placed online by customers can now show up immediately and directly on KDS screens. With the fast-paced lifestyle expectations of consumers, your kitchen staff can now expedite online orders quickly, eliminating the need for a server or bartender to manually re-enter them into the POS system in order to create a printed kitchen ticket.
  4. Ease of Integration: Kitchen display systems allow for the opportunity to integrate with various 3rd party vendors or platforms you may be using. As online and mobile ordering continue to grow in popularity, allow your KDS to integrate to your custom app or restaurant website.
  5. Save money: Significantly reduce the amount of paper needed in your restaurant by adopting a kitchen video system. In addition to paper cost, less food will be wasted due to a reduction in mistakes from the lack of communication between the front and back of the house. Since the KDS also allows managers to track ticket time, save on labor costs by eliminating lazy staff, and scheduling your best workers to work your busiest shifts.

Allow your restaurant to experience these awesome benefits by introducing a kitchen display system into your operation!

 

Contact Ryan from 21st Century Business Equipment to learn more on 0404 047 009 or sales@21stcenturybusiness.com.au

 

August Special Offer

Mobi2Go is online ordering for the hospitality industry

Looking to take your business to the next level? Boost sales with an integrated online ordering solution. For a limited time, our customers can enjoy a free Mobi2Go setup
(normally priced at $499).

Call 1300 084 049 Now!

Don’t break the bank to compete with the big boys. Mobi2Go can build your site, integrate with your POS, and provide your customers with an online ordering experience like no other.
 
With Mobi2Go and your POS you can enjoy the following features:

  • POS integration
    Orders magically appear in your POS in real-time – no double handling.
  • Branded storefront
    Mobi2Go embeds into your existing website or Facebook page, allowing your customers to order online. It’s easy to use and mobile friendly, and customised to your venue’s branding.
  • Branded iPhone/Android apps
    Customers can order from your own branded mobile app, available from the Apple App Store and Google Play Store.
  • Manage your online store
    Easily track your sales, update your menu and create promotions through the Mobi2Go admin app.
  • Online payment
    Your customers can prepay with their credit or debit card, plus getting set up is easy.
  • Ongoing support
    Both Mobi2Go and 21st Century Business Equipment offer their customers a high level of ongoing customer support, so we’re there when you need us.

The Mobi2Go Platform is proven to reduce in-store wait times and provide an innovative service to customers. Until August 31, 21st customers can enjoy a free Mobi2Go setup using the promotional code ‘21AUG’ and save a total of $499. Call 1300 308 615 today.

For more information on Mobi2Go click here.

Don’t Cry Over Spilt Milk…

…, because you would, if a customer found it first and an ensuing situation resulted in a fall and compensation claim. What you need is a way to ensure that staff are regularly checking the venue so that the spill is dealt with before any mishap occurs – a tool to track and log travel-paths and zone-checks.

VALID8 is a Bluetooth-enabled, zone and travel-path tracking system that utlilises state-of-the-art Apple iBeacon technology. This technology allows VALID8 to be installed with the minimum of fuss and alleviates the need for costly cabling, PC gateways and servers.

VALID8 ensures that key or sensitive zones are visited by members of staff, or security, as part of operational KPI’S: to safeguard against hazards or hindrance; to track established Surveillance or Travel-Path routes through the venue. Detectors in each key zone identify and log unique ID’s on a fob carried by any staff member, tracking the date and time of each visit. Zone status is displayed on a map of the venue, on any wireless device, in a simple traffic-light format, indicating if zones are OK or overdue.

Some key benefits of using VALID8 are:

-      Bluetooth iBeacons and detectors are simple and cheap to install

-      No additional PC or server required to run and integrates seamlessly with LOC8, The Smart Table and Order Locator.

-      Zone-check scheduling and logging for Health & Safety compliance and/or verification of intox-sweeps for RGL/Liquor Licensing compliance.

-      Track and manage internal KPI’s for staff/security travel-path or venue checks

-      Logs are pushed to a cloud-based service providing downloadable transcripts for compliance or legal verification purposes.

-      Safeguard against potential Health and Safety Liability Claims or RGL/LEU Penalties by an ability to prove regular zone checks.

Persons conducting a business or undertaking who have management or control of a workplace must ensure, so far as is reasonably practicable, that the workplace, the means of entering and exiting the workplace and anything arising from the workplace is without health and safety risks to any person.

[Safe Work Australia, Code of Practice – Managing the Work Environment and Facilities, p4]

The bottom line in your operation is to provide the best customer experience possible for your patrons, but not to fall foul of possible litigation or penalties due to an inability to substantiate regular zone checks. Ensure your operations are fully compliant and have the peace of mind that operational travel-paths can be captured and brought into evidence if required.

When it comes to ensuring and proving zone-checks: Don’t guess it, VALID8 it.

Learn more about VALID8 here

Hide and Seek with orders? Loc8 is your solution!

When a venue is busy with food orders flying out - customers moving table or table numbers not being visible is an unnecessary worry. Loc8 can save your manager, supervisor and two staff all trying to track down order number 24 before it gets cold, their precious time! With Loc8 installed, a simple glance on a tablet screen would be all it would take to see exactly where the customers for order 24 are seated.

Loc8 is a Bluetooth-enabled, smart table locator system that utlilises state-of-the-art Apple i-Beacon technology. This technology allows Loc8 to be installed with the minimum of fuss, as communication between components is enabled through stand-alone wireless systems, alleviating the need for costly cabling and servers.

Smart CD-sized pucks communicate their location to the Loc8 Router, based on their proximity to Bluetooth i-Beacons attached to the underside of table or in conspicuous “zones”. These locations are displayed on a map of the venue, accessible through any wireless smart device such as a tablet or smart-phone. Loc8 will track and log service times and will alert venues on whether an order has exceeded a service time limit (set by venue management) based on a simple traffic-light system.

Some key benefits of using Loc8 are:

  • Easy location - imple 1-glance identification of order numbers and logging of services times.
  • Wireless technology -  the charging of the ‘pucks’ removes necessity to align contacts, enables quick charging ( 60 seconds ), no batteries to replace.
  •  Bluetooth installation -  i-Beacons are fast and cheap to install in comparison to RFID tags – no costly furniture modifications required.
  • No additional PC or server required to run Loc8
  • System can easily be upgraded to include Valid8, zone-check scheduling and logging for Health & Safety compliance and/or verification of intox-sweeps for RGL/Liquor Licensing compliance.

What some of our recent Customers have said:

"Loc8 has been installed at 42 McDonald’s venues across Perth and WA and has seamlessly integrated with their “Create Your Taste” service concepts – dramatically improving services times.

The Loc8 Smart Table Locater was successfully installed to over 40 McDonalds Restaurants in Western Australia on Time and on Budget. The System has worked reliably and has seamlessly integrated with our Create Your Taste Concept. Backed by the deceptively simple design and Bluetooth technology, Loc8 has allowed us to rapidly identify and deliver orders, further enhancing the customer experience and satisfaction at our restaurants."

Mr Nick Agostino – McDonalds Australia Franchisee

Loc8 is also the driving force behind fast and efficient service at all major Dome outlets throughout Perth, aided by a further enhancement of API-integration into existing POS systems.

The Loc8 Smart Table Locator will seamlessly assist your venue in providing the best customer service experience possible:

  • Simple to train your staff on.
  • Easier for your staff to quickly and accurately place and locate orders.
  • Easier for your managers to accurately track & compile information on service times.
  • Maximize staff efficiency and enhance the customer’s experience.

Upgrade for seamless ordering capability

Loc8 can also be easily upgraded to include Valid8 – a smart zone-tracking system that can track and log visits to high-traffic, key or sensitive areas. Maybe you need to prove that an area has been checked due to a complaint or possible liability incident or you need to assure RGL or LEU that an Intox-Sweep of your venue has been undertaken with scheduled regularity?
Valid8 tracks visitations to established zones giving you a downloadable log of where, when and who.

Don’t open yourself to penalties or claims due to unsubstantiated evidence – Valid8 it!

To chat about Loc8 or Valid8 systems for your business, drop us a line
at sales@21stcenturybusiness.com.au or call us on
1300 084 049. 

ResDiary Integration

ResDiary is Australia's largest restaurant reservation system.

ResDiary works seamlessly with your POS system to view and seat online bookings, giving your businesses the opportunity to make more money by maximizing the potential of every table.

Reservations can not only be made through the management web portal but also by customers on your website, through Dimmi, Zomato (formerly Urbanspoon) and various other third party integrations.

Want to know more?

Contact us today to talk about what ResDiary can do for your business!

LOC8: The Smart Table Number

Going to be busy this coming Holiday Season?

Table Numbers offer your venue an efficient way to provide that 5-star customer service, in the year's busiest period.

Loc8 Solves the problem of finding the table your customers have selected,  the smart CD-sized 'puck' replaces wobbly table numbers, and reports back its location when placed on a table. The table number is displayed over the map of a restaurant on a screen at the service counter. 

Loc8.jpg

LOC8 uses the Latest in BLUETOOTH technology, improving customer satisfaction, reducing  your labour costs (and your stress levels!). It also includes late order alerts and can produce customised reports.

Contact us today to arrange your free demonstration or trial!

Upgrade your POS with Integrated EFTPOS

Looking to upgrade your POS equipment?

The connection between the payment point and the Point of Sale (POS) is the most valuable one your business will ever invest in.

21st Century now offer integrated EFTPOS solutions with any POS system we sell.

  • Reduce transaction time - increase sales volumes increase $$.

  • Serve more customers - increase speed of service at the till, improves customer experience.

  • Accurate reconciliation - eliminates manual keying errors.

  • No phone line, no worries - supports PCEFTPOS and TYRO with any major Bank wireless and mobile SIM ready.

  • Seamlessly integrates with your POS system.

If you have an existing system and using Manual EFTPOS contact us to find out how to integrate your EFTPOS terminal(s) with your POS equipment.