Samudera Artisan Food & Bakehouse was seeking a Point of Sale (POS) system that would suit the nature of their business and be able to meet the needs of their operations.
Our experienced sales team were able to discuss (and more importantly – interpret) the needs of the client onsite at Samudera Artisan Food & Bakehouse, and it was determined that a Bakery-Café-Restaurant Hybrid System was required.
Solution
Singular, fixed POS terminals were installed at both the front and back sections of the venue. A mobile ordering device (tablet) was instated to cater for table orders in the front section. Our technicians created the wireless network infrastructure to ensure full wireless coverage throughout the venue. One challenge was presented, being that the site required additional cabling to facilitate the addition of printers – Nat (the owner), completed the cabling works himself!
The menu import was created and tailored to the new system using a combination of 21st Century Business Equipment experience and discretion along with ongoing feedback from the client. This took the pressure off the client as they knew that once the physical hardware installation had been completed, they were confident to begin trading immediately. A technician also attended site in the days leading-up to the installation date to confirm site readiness.
Outcome
21st Century Business Equipment implemented a simple and easy to use POS system, enabling seamless malrotation of the data from their existing system to the new POS system. The overall outcome was extremely successful, and our client was confident in their new POS and its suitability to their business, allowing them to hit the ground running with trading.
Need help designing a POS system for your hospitality business?
As a leading provider of POS systems in Perth, 21st Century are experts in designing fit for purpose solutions. Our experienced team have helped a wide variety of hospitality businesses and understand the unique challenges of the industry.
For more information on our services and how they could help your business, give us a call.