Rustico at Hay Shed Hill is one of the Margaret River region’s most celebrated dining destinations. Famous for its award-winning 10-course tapas degustation paired with Hay Shed Hill wines, the venue combines Mediterranean-inspired flavours with the relaxed charm of vineyard dining.
For a restaurant that thrives on delivering exceptional shared-plate experiences and managing large groups, weddings, and special events, a reliable and flexible POS system is essential.
The Challenge
Rustico required a POS solution that could:
- Keep up with the high volume and pace of service, particularly during long degustation sessions and busy winery weekends.
- Handle complex ordering across multiple courses while maintaining accuracy in the kitchen and bar.
- Streamline payments and reporting without adding admin burden to the team.
- Provide local support and training, ensuring staff can use the system confidently.
- Integrate seamlessly with Now Book It, their reservation and booking platform, so front-of-house teams could manage covers, deposits, and guest flow with ease.
The Solution
We implemented OrderMate POS with NXT21 Payments, fully integrated with Now Book It, giving Rustico a modern and future-proof solution that supports the unique needs of a premium dining venue. This setup allows:
- Seamless course-by-course ordering, with clarity for both kitchen and front-of-house staff.
- Integrated payments through NXT21, simplifying transactions and offsetting POS fees.
- Direct Now Book It integration, so reservations, prepayments, and deposits sync with the POS, helping staff anticipate guest numbers, manage table turns, and deliver a smooth arrival experience.
- A user-friendly interface supported by local training and fast response times.
- Reliable reporting tools to give management insights into sales, menu performance, and booking trends.
The Results
With their new system in place, Rustico is now enjoying:
- Faster and smoother service, keeping degustation experiences running seamlessly.
- Improved communication between the kitchen and front-of-house teams.
- Reduced costs and admin thanks to NXT21 Payments.
- Tighter integration between reservations and POS, reducing booking errors and ensuring guests are welcomed with confidence.
- Peace of mind knowing their POS is supported locally.
Looking Ahead
With the new system, Rustico is well-positioned to continue delighting diners with one of the South West’s best food and wine experiences. Their POS and reservation systems now work hand-in-hand, giving staff more time to focus on delivering world-class hospitality.