21st Century Business Equipment ONLINE STORE SHIPPING AND RETURNS
Shipping (Australia Only)
Freight is by Courier and is FREE in Australia.
It is the customers responsibility to ensure they can accept the deliveries and provide a signature as proof of delivery if required.
If no one is at the premises to receive the parcel, you will have a card left in a visible location or in your mailbox to contact for re-delivery. Alternatively, you may choose to select a safe place to leave the goods. A comments box is provided at checkout so you can include any special delivery instructions. Please note: For security and fraud reasons we do not ship to PO Box addresses.
Orders are shipped same or next day upon receipt of payment or verification of payment. Most customers receive their orders within 1-3 business days, depending on your location.
In the unfortunate instance where we have run out of stock, we can generally source supply within 24 hours. This will add roughly an additional day to your delivery time frame. There are exceptions and sometimes a supplier will suddenly tell us they will not be able to supply until a specific date. We will contact you immediately should this be the case, and will always keep you updated with the new ETA.
Whilst we take care in packaging the goods for delivery, it is your responsibility to ensure there are no breakages or missing items at the time of delivery.
By signing for a delivery, you are accepting that the order is complete and intact.
There are circumstances where the orders may turn up partially and we ask that if this is the case, please phone or email us and we will notify you as to when you may expect the remaining of your order.
Please note that this is very rare but can sometimes happen but we assure you that your order will be filled as purchased.
21st Century Business Equipment is not responsible nor liable for any loss of Business due to faulty products. Customers should always keep backup equipment to ensure the business continues to operate smoothly.
Which couriers do we use?
We use multiple couriers including but not limited to: Couriers Please; Star Track Express; Australian Air Express; Toll; TNT; and Direct Freight.
Some areas are classed as remote by shipping companies and extra charges for delivery to these areas may apply. Additional delivery time may also apply to these areas. If you think you may be in a regional or remote location, please contact us and we will confirm the actual cost and ETA. Otherwise, we will call you on receipt of your order if needed.
21st Century Business Equipment has the right to decline an order within a remote area at "Free Delivery" service. In these circumstances Additional Freight Charge will be quoted
WARRANTY AND RETURNS
Products sold by 21st Century Business Equipment are covered by Return to Base warranty unless specified otherwise.
The warranty covers manufacturer defects and is provided directly by the manufacturers or their authorised distributors in Australia.
Damage caused by misuse, Electrical faults or spikes, accidental or wilful damage, water or liquid damage and other external damage are not covered by the warranty.
Prior to returning of any products, you must contact us for Authorisation.
Products which are returned without authorisation may be declined and returned to sender.
All damages or claims must be filed with the carrier (if damage is noted at the time of delivery).
We will be more than happy to assist you if this unlikely event should occur.
All warranty claims are back to base with the expense of the customer.
We will have the goods sent back to you repaired but we do not cover freight expenses for warranty repairs. These will be required to be paid by the customer prior to return shipping.
Please contact us if you wish to make arrangements for this.
21st Century Business Equipment does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair.
DOA & Breakages
All Returns and Breakage Notifications much be made within 7 days of Delivery.
DOA (Dead on Arrival) must also be advised with 7 days so we can arrange brand new goods to be shipped and the other to be collected at the manufacturers expense.
Please choose carefully!
Please select your items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund or exchange.
Exceptions to this are subject to 21st Century Business Equipment Approval. Returned goods (after our approval) due to incorrect order or change of mind will incur a re-stocking fee of 25% of goods total or 50% on special orders. Goods must be returned in original packing and sell-able condition.
We strive to maintain the highest standards of service. However, even with the best intentions, things can go wrong.
If you believe you have a reasonable complaint, please contact us immediately at firstname.lastname@example.org to report the matter.
Our policy requires you to return product in its original packaging, for examination. If the product is found to be unsatisfactory as claimed, the product will be replaced, at no cost to the customer, or a refund will be given.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty please contact us immediately at email@example.com to authorise a refund or replacement.