Blog

We’re proud to welcome Glastonburys Bar & Kitchen to the Northbridge hospitality scene! As a brand-new venue, the team wanted a POS solution that was easy to learn, flexible, and fully supported from day one. The Challenge As a new venue, Glastonburys faced the challenge many first-time operators do: Navigating POS software for the first time Understanding how to best utilise features to manage bar and kitchen operations Finding a provider who could offer not only the right system, but also training, guidance, and responsive local support The Solution We partnered with Mike Giacobino and the Bars & More team, delivering a turnkey hospitality solution that included: OrderMate POS to manage all bar and kitchen orders seamlessly NXT21 Payments to simplify and streamline transactions, while keeping costs down Full installation, staff training, and ongoing support from our local Perth team, ensuring the operators had confidence from day one The Results Glastonburys is now running with a modern, easy-to-use POS system that supports smooth service across the venue. The operators have the confidence to focus on creating a great customer experience, knowing their POS is in safe hands. Best of all, the team left us this glowing 5-star review: “Jake Cestrilli

In the competitive world of hospitality, customer experience is one of the most important factors contributing to a restaurant’s success. A common misconception is that a business has to expand its physical space or hire more staff to enhance customer experience. However, optimising existing operations is often the most effective and efficient solution. Implementing a paging system is a powerful tool for optimisation, providing significant benefits for both customers and employees. Benefits of a Paging System Restaurant paging systems are a small but highly effective tool that offers several key benefits: Managing Queues Long queues are a common issue among businesses and can be a source of stress for both guests and staff. Paging systems are extremely beneficial as they remove the physical aspect of a queue, tackling the frustrations of waiting while still holding their place in line. It essentially creates a well-managed queue that provides a sense of order and a more pleasant waiting experience overall. Improved Communication For restaurants that rely on a name or number calling system, pagers are a great way to streamline this process. Calling out names across a noisy room often results in miscommunications and can be disruptive to other diners. Having a

At The Bay Café in Mandurah, Barry and his team have been serving locals and visitors with great coffee and food for years. Their existing POS system had served them well, but Barry was ready to take the next step in efficiency and cost savings. The Challenge The café was running on an older POS platform that, while reliable, didn’t support the features Barry wanted to introduce. Specifically: He wanted to implement a kitchen ordering screen for coffee and small food items, while still keeping traditional kitchen printers for larger meal orders. His current system wasn’t capable of handling this hybrid setup effectively. Rising POS and consumable costs (such as thermal paper rolls) were becoming a concern. Barry needed a modern, flexible solution that could deliver efficiency without compromising the way his café operates. The Solution We recommended OrderMate POS with NXT21 Payments as the perfect fit. With this setup: A kitchen prep screen was introduced for the coffee and small food section, allowing orders to be displayed instantly without the need for printing. Traditional kitchen printers remain in place for larger meal items, so Barry’s team can keep working the way they’re used to. NXT21 Payments integration offsets POS