Blog

We’re proud to announce the successful installation of the OrderMate POS system at Panchos Fremantle, one of Perth’s most iconic Mexican restaurants. To support their high-volume service and dynamic kitchen operations, Panchos Fremantle has been equipped with a full suite of cutting-edge hardware: 8 x 15.6″ POS Terminals for fast, intuitive front-of-house service 1 x 21.5″ Kitchen Display Screen for streamlined kitchen communication 4 x Thermal Printers for receipts and order dockets 3 x Kitchen Printers to keep the back-of-house running smoothly Combined with OrderMate’s powerful software features — including customisable menus, table management, and real-time reporting — this setup ensures Panchos can deliver faster service, reduce errors, and gain deeper insights into their operations. This installation is part of our ongoing mission at 21st Century Business Equipment to empower hospitality venues with smart, scalable technology. Next time you’re in Fremantle, drop by Panchos and experience the upgrade in action! Want to modernise your venue’s POS? Reach out to us at sales@21stcenturybusiness.com.au

Rustico at Hay Shed Hill is one of the Margaret River region’s most celebrated dining destinations. Famous for its award-winning 10-course tapas degustation paired with Hay Shed Hill wines, the venue combines Mediterranean-inspired flavours with the relaxed charm of vineyard dining. For a restaurant that thrives on delivering exceptional shared-plate experiences and managing large groups, weddings, and special events, a reliable and flexible POS system is essential. The Challenge Rustico required a POS solution that could: Keep up with the high volume and pace of service, particularly during long degustation sessions and busy winery weekends. Handle complex ordering across multiple courses while maintaining accuracy in the kitchen and bar. Streamline payments and reporting without adding admin burden to the team. Provide local support and training, ensuring staff can use the system confidently. Integrate seamlessly with Now Book It, their reservation and booking platform, so front-of-house teams could manage covers, deposits, and guest flow with ease. The Solution We implemented OrderMate POS with NXT21 Payments, fully integrated with Now Book It, giving Rustico a modern and future-proof solution that supports the unique needs of a premium dining venue. This setup allows: Seamless course-by-course ordering, with clarity for both kitchen and front-of-house

We’re proud to welcome Glastonburys Bar & Kitchen to the Northbridge hospitality scene! As a brand-new venue, the team wanted a POS solution that was easy to learn, flexible, and fully supported from day one. The Challenge As a new venue, Glastonburys faced the challenge many first-time operators do: Navigating POS software for the first time Understanding how to best utilise features to manage bar and kitchen operations Finding a provider who could offer not only the right system, but also training, guidance, and responsive local support The Solution We partnered with Mike Giacobino and the Bars & More team, delivering a turnkey hospitality solution that included: OrderMate POS to manage all bar and kitchen orders seamlessly NXT21 Payments to simplify and streamline transactions, while keeping costs down Full installation, staff training, and ongoing support from our local Perth team, ensuring the operators had confidence from day one The Results Glastonburys is now running with a modern, easy-to-use POS system that supports smooth service across the venue. The operators have the confidence to focus on creating a great customer experience, knowing their POS is in safe hands. Best of all, the team left us this glowing 5-star review: “Jake Cestrilli

In the competitive world of hospitality, customer experience is one of the most important factors contributing to a restaurant’s success. A common misconception is that a business has to expand its physical space or hire more staff to enhance customer experience. However, optimising existing operations is often the most effective and efficient solution. Implementing a paging system is a powerful tool for optimisation, providing significant benefits for both customers and employees. Benefits of a Paging System Restaurant paging systems are a small but highly effective tool that offers several key benefits: Managing Queues Long queues are a common issue among businesses and can be a source of stress for both guests and staff. Paging systems are extremely beneficial as they remove the physical aspect of a queue, tackling the frustrations of waiting while still holding their place in line. It essentially creates a well-managed queue that provides a sense of order and a more pleasant waiting experience overall. Improved Communication For restaurants that rely on a name or number calling system, pagers are a great way to streamline this process. Calling out names across a noisy room often results in miscommunications and can be disruptive to other diners. Having a

At The Bay Café in Mandurah, Barry and his team have been serving locals and visitors with great coffee and food for years. Their existing POS system had served them well, but Barry was ready to take the next step in efficiency and cost savings. The Challenge The café was running on an older POS platform that, while reliable, didn’t support the features Barry wanted to introduce. Specifically: He wanted to implement a kitchen ordering screen for coffee and small food items, while still keeping traditional kitchen printers for larger meal orders. His current system wasn’t capable of handling this hybrid setup effectively. Rising POS and consumable costs (such as thermal paper rolls) were becoming a concern. Barry needed a modern, flexible solution that could deliver efficiency without compromising the way his café operates. The Solution We recommended OrderMate POS with NXT21 Payments as the perfect fit. With this setup: A kitchen prep screen was introduced for the coffee and small food section, allowing orders to be displayed instantly without the need for printing. Traditional kitchen printers remain in place for larger meal items, so Barry’s team can keep working the way they’re used to. NXT21 Payments integration offsets POS