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Streamlining Service at The Bay Café Mandurah with OrderMate POS & NXT21 Payments

At The Bay Café in Mandurah, Barry and his team have been serving locals and visitors with great coffee and food for years. Their existing POS system had served them well, but Barry was ready to take the next step in efficiency and cost savings. The Challenge The café was running on an older POS platform that, while reliable, didn’t support the features Barry wanted to introduce. Specifically: He wanted to implement a kitchen ordering screen for coffee and small food items, while still keeping traditional kitchen printers for larger meal orders. His current system wasn’t capable of handling this hybrid setup effectively. Rising POS and consumable costs (such as thermal paper rolls) were becoming a concern. Barry needed a modern, flexible solution that could deliver efficiency without compromising the way his café operates. The Solution We recommended OrderMate POS with NXT21 Payments as the perfect fit. With this setup: A kitchen prep screen was introduced for the coffee and small food section, allowing orders to be displayed instantly without the need for printing. Traditional kitchen printers remain in place for larger meal items, so Barry’s team can keep working the way they’re used to. NXT21 Payments integration offsets POS

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How AI is Revolutionising Business Operations (and What It Means for Your Business)

Artificial Intelligence (AI) has become an integral part of modern business operations. From automating tasks to reducing operational costs, AI can be implemented in various aspects, including EFTPOS systems and Point-of-Sale (POS) Solutions. Understanding how AI plays a role in redefining business operations ultimately creates more opportunities for strategy implementation and overall growth in your business. Benefits of AI in Business Operations Improved Efficiency AI streamlines the processes in business operations, improving efficiency and reducing the manual work required. Integrating AI into your POS software allows for the machine to learn your business’s patterns, including frequencies and locations. This means more optimised transactions with shorter waiting times, as well as increased protection against fraud and unusual activity. If your business is utilising POS integrations, AI can enhance these processes by providing accurate customer data, simplifying finance and inventory management, and increasing efficiency for multi-channel sales. Easy Integration AI is designed to ensure easy integration into your existing business infrastructure. With most AI tools available through Cloud-based POS Systems, it is easily accessible and does not require complex installations. Built with compatibility in mind, AI ensures a seamless transition for businesses both on a large and small scale. Saving Costs By

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No-Cost EFTPOS: What is it and how does it work?

No-Cost EFTPOS is a type of EFTPOS pricing plan that allows businesses to pass on the recurring fees traditionally associated with accepting payment through an EFTPOS terminal to the customer as a small surcharge. As part of No-Cost EFTPOS, this surcharge is automatically added to the total value of a customer’s order at the time of payment. Depending on your EFTPOS provider, this surcharge may also cover additional fees such as your EFTPOS terminal rental fees, account fees and more. The Difference Between No-Cost EFTPOS and Traditional EFTPOS Traditional EFTPOS plans typically involve a variety of initial setup, recurring, and transaction-based fees charged directly to your business. While this will vary between EFTPOS payment providers, these fees will often encompass: A setup fee for initial system installation, integration and configuration Hardware fees Monthly EFTPOS terminal rental fees Monthly account fees Transaction fees for every payment processed via the EFTPOS terminal (this may be a flat fee, a percentage-based fee, a subscription fee or a combination of the three) Refund processing fees Technical support fees In a traditional EFTPOS payment plan, these fees would all be charged to the hospitality business, often as a monthly bill, eating into their potential profits.

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Contactless Payments and the Future of Point of Sale

Contactless payment solutions are redefining transactions in the retail sector at a time when convenience and speed are crucial. A major step forward for the industry, the advancement of point-of-sale systems (POS) to accept contactless cards and devices for payments paves the way for faster, more secure, and far more efficient transactions in the future. Globally, contactless payment acceptance has surged, thanks in part to consumer demand for more convenient payment options and, following the COVID-19 pandemic, a more hygienic means of payment that doesn’t require cash or touching machines. Retailers all over the world have quickly adjusted to these developments, which has resulted in improved point-of-sale systems that satisfy customer expectations and accept contactless payments. Benefits of Contactless Payments Efficient Transaction Solutions Contactless payments are significant when it comes to reducing the time transactions take to complete, allowing customers to complete purchases faster. This efficiency is important in allowing high-traffic retailers to serve customers faster, and reduce queue lengths. Enhanced Security Contactless POS systems such as those supplied by 21st Century Business Equipment are equipped with the latest software and advanced encryption technology, meaning they are more secure than older POS systems. Convenience and Hygiene Customers now like being

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The Comprehensive Guide To POS Consumables

At the heart of any retail or hospitality business is its Point of Sale (POS) System, its main hub for transactions, inventory management, accounting, and so much more. But while many previously paper-based processes have been integrated and digitised within your POS system, many more still rely on paper-based POS consumables. Businesses use POS consumables for anything from printing receipts to marking products as on sale in a supermarket or recording a customer’s order for its kitchen staff. These are often vital processes for ensuring the business meets the needs of its customers. What Are POS Consumables? POS Consumables are the regularly used and replaced items consumed during the operation of a POS system. These items are often essential to the functioning of a business’s POS system and generally include items such as receipt paper, label paper, printer ribbons and ink cassettes or rollers. In a broader context, this could include items such as tickets or paper wristbands used as proof of purchase at many events or festivals. They remain essential to how these businesses operate and are involved in the transaction process. Types of POS Consumables While there are a variety of different POS consumables available, the most common

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