Locally owned and operated, Wongon Hills Community Resource Centres, provide a wide array of information and community-based services to local people, businesses, and visitors of regional WA, 185kms North of Perth. 21CBE was engaged to provide a system that was simple for volunteers and the committee, with accurate information on the club’s finances.
Solution
Wongon Hills Community Centre approached 21CBE seeking guidance for a new POS system. Following a discovery session, 21CBE were able to pinpoint that the centre has four main sporting arms that will all be using the POS and as such the committee will need to know which sporting club is putting transactions through the POS. Live reporting was also essential for our client.
We went into this POS design process with flexible ideas that all had the intention of achieving the goal of accurate reporting between the Basketball, Football, Tennis and Cricket clubs.
Key solutions delivered by 21CBE included:
Design of the solution and execution of online staff training.
100% remote install, therefore we arranged and delivered the equipment.
Remote assistance to finalise the setup and perform front-of-house training for the volunteers on site.
Outcome
The result was a complete system, with brand new full-colour member cards on their way that has accomplished all the pain points raised by the committee during the first discovery session we had.
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