Case Study

Locally owned and operated, Wongon Hills Community Resource Centres, provide a wide array of information and community-based services to local people, businesses, and visitors of regional WA, 185kms North of Perth. 21CBE was engaged to provide a system that was simple for volunteers and the committee, with accurate information on the club’s finances. Solution Wongon Hills Community Centre approached 21CBE seeking guidance for a new POS system. Following a discovery session, 21CBE were able to pinpoint that the centre has four main sporting arms that will all be using the POS and as such the committee will need to know which sporting club is putting transactions through the POS. Live reporting was also essential for our client. We went into this POS design process with flexible ideas that all had the intention of achieving the goal of accurate reporting between the Basketball, Football, Tennis and Cricket clubs. Key solutions delivered by 21CBE included: Design of the solution and execution of online staff training. 100% remote install, therefore we arranged and delivered the equipment. Remote assistance to finalise the setup and perform front-of-house training for the volunteers on site. Outcome The result was a complete system, with brand new full-colour member

Guilderton Country Club has over 200 members and has facilities of Golf, Football, and Bowls at the club. They were looking for a system that would allow them to track member spending and assist them with Stock Control and Inventory. On-line demonstrations and fact-finding meetings were held to establish the main requirements for the club. We were able to identify what was most important to the club which was reporting, accuracy and ease of navigation for staff. Solution 21CBE was able to install two main screens with additional hardware. We also installed and set up a remote tablet for the club to use as a mobile POS system for drinks carts on the course and as a ticket sales point for their many events. No downtime for the club was our main priority, so our install team were on a short time frame to make certain that the new POS was installed, operational and the staff well training before the bar opened on the weekend. Key solutions delivered by 21CBE included: Importation of all the items on the Guilderton CC drinks list and menu. POS design was kept simple to make it easy to use and learn. The remote tablet

Jarrah Bar + Cafe is a great place for an afternoon or night out. Amazing freshly made pasta, gnocchi, pizza and tapas. The owner, Wes is constantly working on improving the overall experience for the customers and even transformed a space at the back of the venue into Perths cosiest Irish bar displaying the best whiskey range North of Perth’s River. With St Patrick’s Day only around the corner, the snug bar in the back full of nostalgia would be full of customers… and so 21CBE were engaged to install a new POS system. Solution With such a large customer focus that is obvious in the venue, the customer-facing screens of our Pixel Point POS were a fantastic addition and it worked perfectly with the style of service at Jarrah Bar. With bar real estate being such a premium, we attached the POS screen to a wall mount to give the team full functionality without giving up any of the character in the venue. Aesthetics were key with Jarrah, so we needed to make the POS functional but discreet in the nook bar while also acting as a focal point in the main so that the customers know where to

Naut is a small bar located in the heart of Bibra Lake, WA that is focused on great service, comfort food and an approachable drinks list. They approached 21CBE seeking a system that would allow them to spend less time pressing buttons and more time talking with their customers. Solution Aesthetics was important to Naut as bench space was a premium. 21CBE provided a slimline 12” tablet as the POS screen. Using Australian designed software Ordermate Pos System with a host of integrations including Now Book It, Tyro and Xero. Key solutions delivered by 21CBE included: Design of the solution and execution of staff training. Working alongside other tradespeople to make sure that the site opened on schedule. The reassurance of local technicians available to support the venue 24/7. Outcome Great new small bar, using Australian designed software Ordermate Pos System, trained and installed by the team of local technicians at 21st Century Business – another fantastic hospitality success story. We listened to what was important to the client and have delivered a product that will grow and expand with the business. We love the piano in the corner at Naut and look forward to some Billy Joel inspired evenings!