Rustico at Hay Shed Hill is one of the Margaret River region’s most celebrated dining destinations. Famous for its award-winning 10-course tapas degustation paired with Hay Shed Hill wines, the venue combines Mediterranean-inspired flavours with the relaxed charm of vineyard dining.
For a restaurant that thrives on delivering exceptional shared-plate experiences and managing large groups, weddings, and special events, a reliable and flexible POS system is essential.
The Challenge
Rustico required a POS solution that could:
Keep up with the high volume and pace of service, particularly during long degustation sessions and busy winery weekends.
Handle complex ordering across multiple courses while maintaining accuracy in the kitchen and bar.
Streamline payments and reporting without adding admin burden to the team.
Provide local support and training, ensuring staff can use the system confidently.
Integrate seamlessly with Now Book It, their reservation and booking platform, so front-of-house teams could manage covers, deposits, and guest flow with ease.
The Solution
We implemented OrderMate POS with NXT21 Payments, fully integrated with Now Book It, giving Rustico a modern and future-proof solution that supports the unique needs of a premium dining venue. This setup allows:
Seamless course-by-course ordering, with clarity for both kitchen and front-of-house staff.
Integrated payments through NXT21, simplifying transactions and offsetting POS fees.
Direct Now Book It integration, so reservations, prepayments, and deposits sync with the POS, helping staff anticipate guest numbers, manage table turns, and deliver a smooth arrival experience.
A user-friendly interface supported by local training and fast response times.
Reliable reporting tools to give management insights into sales, menu performance, and booking trends.
The Results
With their new system in place, Rustico is now enjoying:
Faster and smoother service, keeping degustation experiences running seamlessly.
Improved communication between the kitchen and front-of-house teams.
Reduced costs and admin thanks to NXT21 Payments.
Tighter integration between reservations and POS, reducing booking errors and ensuring guests are welcomed with confidence.
Peace of mind knowing their POS is supported locally.
Looking Ahead
With the new system, Rustico is well-positioned to continue delighting diners with one of the South West’s best food and wine experiences. Their POS and reservation systems now work hand-in-hand, giving staff more time to focus on delivering world-class hospitality.