Whether you're a restaurant, retailer, or hotel, POS integrations can help you tailor your Point of Sale system to your business and industry for a more streamlined experience, with a variety of industry-agnostic or highly-specific integrations available.
What Are POS Integrations
Point of Sale (POS) integrations refer to the many varied software systems, applications and devices that may connect to your POS system to enhance its functions and capabilities.
Your POS system will likely already contain different modules of POS software for different elements of your 'Front of House' and 'Back of House' operations. POS integrations work to enhance these elements.
Many of the more well-known integrations, such as Tyro, MYOB and Uber Eats, already have inbuilt compatibility with popular POS Systems such as the Ordermate POS systems 21st Century Business Equipment provides.
More niche integrations that don't have inbuilt compatibilities can often be connected through custom-built code that bridges the gap between your POS Software and the integration through its application programming interface (API), which may require the services of a software engineer.
Types of POS Integrations
There are multiple ways to break down the types of POS integrations available, either based technically on how they interact with your POS system or their purpose.
Several of the more common purposes of a POS integration include:
Booking Management: Integrations can add booking functionality to your POS system for managing reservations at your restaurant or hotel.
Customer Relationship Management (CRM): CRM systems help businesses gather and analyse customer data for future use in personalised marketing or loyalty programs.
Financial Management: Accounting software, such as Xero and MYOB, helps simplify finance management and reduce the chance of errors in your bookkeeping.
Marketing: Marketing applications can make use of the data captured by your CRM system to run targeted promotions and marketing campaigns from your POS System.
Multi-Channel Sales: For businesses operating both physical and online stores, POS integrations can help keep inventory, sales, and customer data synchronised across each platform.
Payment Processing: This may include payment gateways for accepting payments or EFTPOS machines, such as Tyro's EFTPOS machines, for accepting card payments on-location.
Streamlining Operations: Inventory Management integrations like Restoke or Workforce Management Tools can improve the efficiency of your operations.
POS integrations exist to meet the varied or niche needs of businesses worldwide. By combining one or several of these POS integrations, businesses can truly personalise their POS system into a solution tailor-made for their business.
If you have any questions about how a POS system combined with a suite of POS integrations may help the running of your business, contact the experts at 21st Century Business Equipment.