At The Bay Café in Mandurah, Barry and his team have been serving locals and visitors with great coffee and food for years. Their existing POS system had served them well, but Barry was ready to take the next step in efficiency and cost savings.
The Challenge
The café was running on an older POS platform that, while reliable, didn’t support the features Barry wanted to introduce. Specifically:
He wanted to implement a kitchen ordering screen for coffee and small food items, while still keeping traditional kitchen printers for larger meal orders.
His current system wasn’t capable of handling this hybrid setup effectively.
Rising POS and consumable costs (such as thermal paper rolls) were becoming a concern.
Barry needed a modern, flexible solution that could deliver efficiency without compromising the way his café operates.
The Solution
We recommended OrderMate POS with NXT21 Payments as the perfect fit. With this setup:
A kitchen prep screen was introduced for the coffee and small food section, allowing orders to be displayed instantly without the need for printing.
Traditional kitchen printers remain in place for larger meal items, so Barry’s team can keep working the way they’re used to.
NXT21 Payments integration offsets POS fees, saving Barry money while streamlining payment processing.
Going paperless for the coffee station means less clutter and reduced ongoing costs for thermal paper.
The Results
Barry and his team are now enjoying:
Faster and more organised service for coffee and small orders.
Cost savings from reduced consumables and covered POS fees.
A future-proof system that gives flexibility as the café grows.
Continued local support from the team they already know and trust.
What’s Next
The Bay Café isn’t stopping here. Barry’s next step is to integrate Chewzie for seamless mobile ordering and payments, further improving speed of service and convenience for his customers.
We’re proud to support The Bay Café Mandurah with their new system and excited to see how the upcoming Chewzie integration will take their customer experience to the next level.
